Privacy policy

1) Who we are and scope

RMD Petcare Technologies Pvt. Ltd. ("True Hunt", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, contact support, or otherwise interact with our services (collectively, the "Services").

By using the Services, you consent to the practices described in this Privacy Policy and our Terms of Service.

If you do not agree, please discontinue use of the Services.

2) Information we collect

We may collect the following categories of information:

Personal information Name, email address, phone number, shipping and billing addresses, and other details necessary to process orders and provide support.

Payment information Payment method, payment instrument type, and transaction identifiers provided at checkout. We do not store full card or UPI credentials. Payments are processed by our third‑party payment partners.

Account information If you create an account, we collect login credentials, profile details, saved addresses, wishlist items, preferences, and order history.

Communications and reviews Content of messages you send to us (email, chat, WhatsApp), product questions, feedback, ratings and reviews, survey responses, and support interactions.

Website and device data IP address, device identifiers, browser and operating system information, pages viewed, products browsed, referring/exit pages, timestamps, and approximate location derived from IP. We may use cookies, pixels, tags, SDKs, and similar technologies to collect this data.

Pet information (optional) Pet name, age, breed, dietary preferences, allergies, and feeding notes that you voluntarily share to personalise recommendations or participate in community features. Do not share medical details you are not comfortable disclosing.

3) Cookies and similar technologies

We use cookies and similar technologies to enable site functionality (e.g., cart, login), to understand usage, and to improve and personalise the Services. You can manage cookies in your browser settings. Disabling certain cookies may affect site functionality.

4) How we use your information

We use information for the following purposes:

Order processing and delivery To receive, process, fulfil, and deliver orders; provide invoices; manage payments; and communicate order status.

Account and service management To create and manage accounts, provide customer support, handle returns or claims, and maintain service quality.

Communications To send transactional messages (order confirmations, shipping updates, service notices).

With your consent or as permitted by law, to send promotional messages and offers. You can opt out of marketing communications at any time.

Personalisation and analytics To remember preferences, recommend products, measure and improve performance, debug issues, and enhance user experience.

Security and fraud prevention To protect users, the Services, and our business, including detecting, preventing, and responding to fraud, abuse, security risks, and violations of our policies.

Legal compliance To comply with applicable laws, regulations, tax and accounting requirements, and to respond to lawful requests from authorities.

5) Legal bases where required

Where applicable, we rely on one or more of the following legal bases: performance of a contract (to process your order), legitimate interests (to operate and improve our Services, prevent fraud), consent (for certain marketing or cookies), and compliance with legal obligations.

6) How we share information

We do not sell your personal information. We may share information as follows:

Service providers With trusted vendors who perform services on our behalf, such as hosting, payment processing, order fulfilment and logistics, customer support, analytics, and marketing tools. These parties are required to protect your information and use it only for the services they provide to us.

Business transfers In connection with a merger, acquisition, financing, reorganisation, or sale of assets. We will continue to protect personal information and provide notice where required.

Legal and compliance To comply with law, regulations, legal process, or governmental requests; to enforce our Terms and other policies; or to protect the rights, property, or safety of True Hunt, our users, or others.

7) Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods vary by data type and context.

8) Your choices and rights

Access and correction If you have an account, you may review and update certain personal information by logging in. You can also request access, correction, or deletion using the contact details below.

Marketing preferences You may opt out of promotional emails by using the unsubscribe link in the message. Transactional communications related to orders or service notices will continue.

Cookie controls Most browsers allow you to manage cookies. If you block essential cookies, some features may not function properly.

Withdraw consent Where we rely on consent, you may withdraw it at any time. This does not affect prior processing.

9) Security

We implement reasonable technical and organisational measures to help protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10) Children’s privacy

Our Services are intended for users who are at least 18 years old or the age of majority in their jurisdiction.

We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will take appropriate steps to remove it.

11) International data transfers

If you access the Services from outside India, your information may be processed in countries that may have data‑protection laws different from those in your jurisdiction. By using the Services, you consent to such transfers subject to appropriate safeguards where required by law.

12) Third‑party sites and services

The Services may link to third‑party websites, apps, or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices. Please review their policies before providing any information.

13) User‑generated content

If you choose to post reviews, comments, photos, or other content on public areas of the Services or on our social media pages, that information may be publicly visible. Please do not share information you prefer to keep private.

14) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be indicated by updating the Last updated date above and, where required, by additional notice. The updated policy is effective when posted unless otherwise stated.

15) Contact us

Company: RMD Petcare Technologies Pvt. Ltd.
Website: https://truehunt.store
Email: care@truehunt.store
Phone/WhatsApp: +91-9353009318
Registered Address: B-302, DNR Reflection, Ibbaluru Lake Village, Bellandur, Bengaluru, Karnataka 560103
Communication/Operations Address: 32/A, 302, Sector 2, HSR Layout, Bengaluru, Karnataka 560102

If you have questions or concerns about this Privacy Policy or our data practices, please contact us using the details above.